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Customer called in requesting help with a service issue.
I said I was happy to go over some troubleshooting steps.
Customer said “I don’t *want* to *troubleshoot*, I want you to *fix it*”
So I pulled out my magic wand and chanted a few lines from the Service Outage Grimoire and **PRESTO BANGO** the outage was cleared up, his network settings were reset and all was right in the world.
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