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Annoying Quirks

I suspect center employees in any industry deal with annoying customer quirks unique to their industry. I do support for a cell carrier. Two things customers say that annoy me:

1) When referring to the SIM card they instead call it a SIMs card.
2) When speaking of more than one text message, they say “texes” instead of “texts.”

What do you deal with?

What do you think?

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Trapped

2 most creative insults I’ve received were both today.