This is not a tale and I don’t work in a call center (I work for a small hospital and collections calls are the worst part of my job), but I had to tell someone and I thought some of you might appreciate and/or could relate to this.
If you recall, I posted a couple of days ago about Bonnie, who had Garth Brooks blaring in the background during our call. She was by far the highlight of my work week.
I placed 97 past-due calls this week – *in addition to* my normal tasks.
Collections is *not* the primary focus of my job and I’ve had to let other things fall by the wayside to get thru the massive list I had this week, but I did it!
I didn’t know who else would appreciate this feat besides any of you who are in the collections biz. I’m tired for all of us right now. And I hope we all have a fabulous weekend!