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Customers not hanging up

Why is it that people are not able to hang up? Sometimes i dont hang up and i can still hear them like 2-3 minutes after, and the call would continue to go on if i didnt hang up. How clueless are you if youre not able to hang up a phone. Like seriously

What do you think?

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Just because you don’t want to understand, doesn’t mean I’m not telling you the truth.

What gets into their head?