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Wrong company and wrong continent.

I work for a telecommunications company in the UK. We are very well known and we only have business in the UK. Today a customer called me to query charges that showed on his bank statement provided by his Australian bank.

I told him as nicely as possible that the company I worked for could not help because a) we are not a bank and b) we are not Australian, he yelled at me for refusing to help him and that I should be ashamed that I worked for a company with such bad customer service.

He’s telling all his friends and family.

What do you think?

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No, the fact that the account holder has lung cancer doesn’t mean we can breach our privacy policies

Can you be more specific?