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I work for a telecommunications company in the UK. We are very well known and we only have business in the UK. Today a customer called me to query charges that showed on his bank statement provided by his Australian bank.
I told him as nicely as possible that the company I worked for could not help because a) we are not a bank and b) we are not Australian, he yelled at me for refusing to help him and that I should be ashamed that I worked for a company with such bad customer service.
He’s telling all his friends and family.
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