Totally sympathise with this customer however her reaction was very much uncalled for.
– Calls in to question unpaid bill
-Advise her name isn’t listed on the account she will need to put the account holder on the phone for authorisation
-She tells me account holder is unable to speak due to lung cancer, I advise we have a live chat service as well
-Customer is unable to use a phone, I advise if we get power of attorney documents we can discuss the account
– Documents not available
– After much back and forth, tells me to go f*** myself
Great start to a Friday morning 😀