in

“this is just another way for you people to screw me over again”

 

Had a guy call in to disconnect services, when I get these calls I always lead with, so we do require a seven day notice for the disconnect, as printed on the bill every month. His response was

 

“so you mean to tell me I’m going to pay for days I wont have the service?”

 

“well, no, you’ll have full access to the services until the disconnect date unless you unplug your modem.”

 

“but I don’t WANT your services for that long, why should I have to pay?”

 

“well, sir, that is policy, and we do print it on every bill”

 

“whatever, this is just another way for you guys to fuck me over.”

What do you think?

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Maybe you’re the problem

From the customer side (omg term CSA). Absolute star of a newbie who took my call and all of the system issues happened