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Just a standard car

Was doing customer service for an insurance company. Older lady called in and said she was buying her grandson and car and wanted to insure it. M is me C is customer.

M: No worries, what sort of car is it?
C: Oh just a normal one
M: Ok, can I start with the make?
C: Maybe a 4 wheel drive?
M: uh, ok, if you have the rego number I can look it up?
C: I’m thinking a Toyota or something

I then realise she hasn’t bought the car and is trying to take out an insurance policy on a “normal car” that may or may not be a Toyota and may or may not be 4wd. She was most disappointed to find I would need an actual make and model to give her a price.

What do you think?

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