A coworker of mine recently shared a story with me about a very nasty caller telling her that he had “**more education than her and all of her family combined**”. Now as far as I know she is not the particularly vindictive type, so she probably just shrugged it off. But all I could think about for the rest of the day was all the many different ways I could have shut down that narcissist if it had been me who took that call. I can usually keep my cool and my professionality even with extremely irate or unreasonable callers, but I’ve always struggled when it comes down to people actively belittling others.
Anyone with similar feelings or stories?