I’m new to this call-center but not new to call centers. Got a phone call in today, her bill is $75. Her past due is $55 and her current amount due is $20. I am literally bashing my head on the desk trying to explain to her that she cannot just pay the $20, her shit will get turned off. I’m really trying to be nice to her and tell her she has to pay the $55, especially before the new bill cuts because we’ll shut her shit off. “But can I just pay the $20? That’s all I have“, is the fucking conversation we had for at least 20 minutes. I knew she was like at least in her 60s and sometimes I wonder just how people make it into their 60s without basic math skills. How do they not just kill themselves because they’re so fucking STUPID?!?!?!????
in Story
But what IS math?!?
