Feeling frustrated

For some background, I work in a company that processes short term installment loans. We have a pretty decent system in place for leads, it’s split up between new business and reacts (prior customers who have paid off and are getting another loan). Two team leads run the new rotation and one girl runs our react rotation. I’m on the new lead team.

Shortly after I started in August, my supervisors realized I was picking things up quickly and when my trainer left to work from home I was offered a spot helping them train. I loved my job, I was good at it, everything went well for the first couple months.

Around Thanksgiving my trainer came back. We’ll call her T from here on out. So T comes back, sees they’ve moved me to her desk and her old training job, and she is upset. T isn’t one of those people who will just come out and tell you, she is one of those people who will talk to everyone BUT you. I was the last one to know we had a problem.

It started out as small things, like double checking accounts of hers that I’d worked if they called in, and she’d make these notes about what she would have done differently if she had worked it. She’d also do things like ignore me asking in our group chat for help with things, etc. Small stuff.

Initially I thought it was just me but around Christmas it starts to come out that she’s doing similar stuff to a lot of people. She’s not a manager but micromanages everything. She will occasionally, without anyone asking, start trying to run rotation and on several occasions has gotten everyone so confused it’s unbelievable.

I had a couple of meetings with our HR about how uncomfortable I was with her talking down to me and talking about me, but nothing really came of it. Recently I’ve been struggling a lot at work because I have agoraphobia and it hasn’t been as well managed of late. The stress of constantly having someone breathing down my neck coupled with our managements idea of contests being fun and drumming up business when actually what it’s doing is causing a lot of poaching and back stabbing has become overwhelming. My anxiety has kicked into overdrive and I’m missing one or two days a week at this point. I have no idea what to do or how to get out of call centers. Sorry for the long rant, just needed to vent. Does anybody else struggle with micromanaging? How do you cope?