I’m just gonna be blunt about it
this is posted from mobile so sorry for formatting
I work for an ISP assisting sales agents with order entry issues.
Rep: The Sales Agent
Me: Thanks for calling ISP this is NinjasWCandy how can I help?
Rep: Hi I’m entering an order but it’s not letting me waive their tech installation fee.
Me: What services are they ordering?
Rep: Only Internet
Me: Ah, for the tech install to be waived they need to purchase TV services as well as internet. So the fee in this case cannot be waived so the customer will have to pay $49.99
Rep: Is there someone I can talk to?
Me: You’re talking to someone right now.
Rep: Hangs up