A few years back, I did warranties for a company that sold high end hiking back packs. We had a limited lifetime warranty so basically, unless you dropped your bag in a campfire or dirtied it beyond cleaning, you were good to return it for a repair/ replacement.
Customer calls me one day and says he fell in a ditch and his bag got wet with gross puddle water and it needs to be exchanged. I explain to him that’s not under warranty, but that there is specific cleaning product he could use that would disinfect without damaging his bag. The man starts getting belligerent, probably because he was expecting a new bag, so I even offer to send him some expensive cleaning product we carry FOC.
He tells me he has nowhere to wash it in as he doesn’t want to contaminate his bath or sink. Although this sounds like nonsense to me, I suggest he uses a plastic bucket or container and do it outside, to which he replies that he doesn’t have anything like that. I ask him if he has any friends he can borrow a bucket from.
At this point, customer realizes that he’s not getting his way, so he escalates it by saying: I have 15,000 followers on biking groups and I’m going to share how poorly I was treated. You guys are going to lose so many sales!
In my most helpful tone, and without missing a beat I suggest: Maybe one of your 15,000 friends can lend you a bucket.
Customer promptly insults my mother and hangs up the phone.
submitted by /u/llegaluan
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