Question

So I work for a prescription benefits manager and I’ve had a couple performance reviews at this point. The fact always that I’m not the most empathetic person always comes up.

At some point when it comes to medicine and insurance, you do become a little numb which does sound terrible to say. But then there are the people who ask/say the stupidest things. Does anyone else have this issue of not being empathic? Or is it just me? I find myself saying “I apologize for the inconvenience” or “I do understand, and I am sorry about that” on repeat.