I’ve worked in a call center for just about a decade now. When that happens, it impacts the way you answer any phone calls as I’m sure everyone here knows.
Well I volunteer for an animal rescue on my days off (because if this job has taught me anything, animals > people). With my experience, I’ve basically become the dedicated rescue customer service face and am in charge of answering any calls we get on the little rescue flip phone.
Queue today. Rescue phone rings. I answer as normal.
Me: Thank you for calling [rescue] my name is Hashtagsi. How can I help?
Applicant: ….
Me: Hello? Can you hear me?
Applicant: “oh shit. I thought you were a recording! Sorry!”
Me: Oh yeah. That happens a lot when you work in a call center. Sorry about that.
Short interaction, we shared a good laugh, but I thought you guys might relate.
As a side note: the best thing about volunteering for incoming calls? If someone’s a jerk, their application gets denied. I like to think it’s a way to rescue any future customer service folks those people will come in contact with. Rescue within a rescue I guess.
Last thing: anyone who works for a phone call center, we are coming up on the tough part of the year. Keep your head up and remember, no matter what the customer says, you’re amazing. Keep up the great work.
submitted by /u/hashtagsi
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