It came to the attention of the sales team that a customer had been unsuccessfully trying to contact us by replying to the automated email they received from a calendar invitation. A slack conversation was then started which went something like this:
Dev: this is just the email account used for sending invitations, it’s not monitored
Sales: it has to be monitored! Someone was trying to contact our team by replying to the invite and didn’t get through!
Me: surely we don’t want to create extra work for ourselves because one person emailed the wrong address…
Sales: we can’t take the risk! We might lose business!
Dev: we could make it forward to service team but then you’d see every single accepted or declined in the main inbox
Me: let’s not do that.
Sales: couldn’t we just change the email address to “noreply@xxx”
Dev: it used to be that, then we got asked to change it to something more “friendly”
Gonna go out on a limb and guess that sales probably asked them to change the “unfriendly” email address in the first place, but I’ll never know for sure. Talk about mountains out of molehills!
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