Customer calls to let me know that her appliance isn’t working, I begin going through TS steps but the woman does not seem interested

Customer: Can I get a replacement of something similar (but not the same product)

Me: No ma’am, I can only replace it with the same product

Customer: Can’t I just get, like a refund?

Me: Ok, where did you purchase it from?

Customer Other retailer

Me: All of our appliances have a 30 day Money Back Guarantee, but it only applies to appliances purchased from us directly.

Customer: But they (the appliances) have a 1 year warranty!

Me: Yes, we’ll replace it for you free of charge as long as it is within the year

Customer: So how can I get a refund?!

Me: Take it back to other retailer 🤷‍♀️

submitted by /u/Sad_Ghostie_2369
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