I work at a security company that leases home security equipment to customers who get monitoring from us, cx is the customer, me is me
cx: can you tell me why i’m being billed twice
me: looks like you’re paying for your monthly monitoring and your loan for equipment
cx: no, that equipment is from my previous system, i never got any new equipment
me: checks records and contracts yes, some of your equipment was existing but you did get some other pieces of equipment, which are being financed
cx: that’s not right, no one told me that! this is a SCAM
me: sir, i have copies of both agreements you signed agreeing to the charges, as well as a recording of your call stating your approval, do you need me to pull those up for you
cx: getting increasingly frustrated no, he never told me that! you fabricated those documents, i want to cancel
me: i can assure you that’s not the case, i can send you the copies of your contact so you can see on your end
cx: whatever! i send him the documents and he looks them over
oh, i guess i do remember that. well, it was two years ago! how was i supposed to remember back that far? i’m going to call the BBB and blast you guys all over the internet!”
hangs up
submitted by /u/brightenyourdayup
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