To be fair, he was bypassing the system by calling my number. But is an easy job to log Franks complaint so I always assisted and we had a quick natter. One day my workmate picked up the call and got Frank. She redirected him to the correct number to call.
I got a bit sad to find out Frank wouldnt call me to complain anymore. I even wondered if he was ok during lockdown.
Well.. Frank called today! Hes ok, (and seemed mildly offended I had asked if he was ok) He then proceeded to tell me about his well stocked freezer.
I’m glad hes fine and didnt follow instructions to the correct procedure!
submitted by /u/MuggleMinerva