Maybe I’m biased because I’m a supervisor, but goddamn, somehow our attendance has gotten worse since we all started working from home. I remember when we were on site, everyone was begging to work from home. We had a program where if your metrics were good enough, or if you lived to far from the site you had that option. Everyone swore up and down that it would be so much better for productivity, yet here we are with people “sick” every day.
Seriously dude you dont even have to get dressed. I wish half my team would just fucking quit so I don’t to be harassed daily by my ops about people not coming to work for dumbass reasons, as if that’s something I can control.
Please, have mercy on your sup and just quit if you hate the job. We’re tired of being held accountable for your bullshit.
What are all your thoughts on this? How is it harder to work when you actually have less work to do?
submitted by /u/mazingamimbimba
One CommentLeave a Reply
I worked 5 years in a call center. 4 of those years was with the same project. I left the call center in November to work for a different company, contracted for the same job. By doing this, it meant saving an hour to and from every day, wear and tear on my car, gas money, lunch money, etc… it also meant losing my seniority, my raises, my PTO, and leaving what friends I had made. I also has to switch from chat support talking to 3 people at a time to live phone calls. I had to start from the bottom all over again, but told myself it would be worth it. I was tired, burnt out, and terrified…
Turns out that I love it! If I had known I would like it so much better, I would have switched long ago. Still, there are days that I would rather take a beating than to go to work. I look around the house and there are a thousand other things I could be doing.. none of which I may do if I miss, but the thought is right there. Also staying in one spot for long periods of time, and when you go to break, there’s really no difference as you are just 20 feet from your desk. You dont have different people to talk to, no suprise food in the break room, and no suprise break with a friend. As monotonous as the call center gets, working from home can seem worse at times. Let’s also not forget technical issues with the hardware, software, or internet… and angry customers who are just getting more and more angry while waiting for you to pick up. Covid 19 has ensured there is a constant, steady stream of customers with nowhere to go and nothing better to do than wait angrily on the phone for you. I’m lucky as i am pretty good at de-escalation and have a good tone for calls. Not all advisors do or know how. It’s also really hard to pick yourself after those calls and start fresh with a new customer 6-20 seconds later, but if you don’t it can turn into a long miserable day of it. Depression sets in more than usual right now because we are literally unable to leave our homes.
I am old enough, experienced enough, and had enough sh*t jobs to know that working from home doing a job I am good at is about as sweet a gig as I can get. So, I will continue to go in, be empathetic, help the customers, and rock my stats. I will do my best to get through this burnout… some days though, it may win.
I can completely understand the frustration you must be feeling. I get it. No one likes to get chewed out or be held accountable for other peoples actions. However, perhaps offering some emotional support or investigating to better understand would be more beneficial to not just you, but to the advisors and the company you work for. I’m sure they would rather continue with the advisors/customer support associates they have than to train an entire new workforce.
– “A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better.”