I work for a tv provider as tech support.
Ed: me. Cx: customer
Ed: thank you for choosing tv provider, with whom do I have the pleasure and how can I assist you?
Cx hello, is my service working?
Usually you call tech support because you have a problem, but this cx was asking if she had a problem
Me: confused yes ma’am it looks like everything looks ok on your account do you have any issues with the receiver?
Cx:no do I have any issues on the equipment, is it working fine?
Me: uhm, yes everything looks fine do you have a blacks screen, an error message or something else by any chance?
Cx: no, is everything ok, is it working?
Me uhm, yes it is.
Cx: oh ok thank you so much for your time
Edit: I meant service instead of advice on the title
submitted by /u/Ed313246