Context: I work for a international company that deliveres flower arrangements. I punched in and got this call immediately.
M = me C = caller
M: Good morning, thank you for calling XYZ Flower Company, how can I help you?
C: Funeral arrangements.
M: Of course, I’m sorry for your loss. Can you please give me more information?
C: It’s at Funeral Home in (mumble town name).
M: ok, do you happen to have the postal code for that area [required to view available products]
C: scoffs No, shouldn’t you have that?
M: I do not. Please give me a moment to pull it up. searches for aprox. 30 seconds for the funeral home but can’t find it in the town/state caller mumbled
M: can you please confirm the name of the town this funeral home is in?
C: YOU FUCKING IDIOT! hangs up
M: cool cool cool. Great start to the day.
TL;DR – customer called me an idiot because I didn’t magically have the information they needed to place an order.
submitted by /u/MxMountain