I work in a call centre for a large financial institution, with a client base primarily elderly people.
After assisting a 91 year old client with a number of enquiries, I proceeded to close the call.
“Thanks for calling (elderly lady), it’s been a pleasure speaking with you, and enjoy the rest of your time with us!”
Instant shame and I terminated the call before she could react.
submitted by /u/Lhjnhnas
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