[working for bank call centre, currently 20 minutes into call with “Arse”]
Me: So, do you have any preferred contact times for this complaint callback?
Arse: No, but if you call while I’m working, I’ll be charging you £60 an hour as that’s what I earn
Me: Okay so what times do you work, we’ll avoid calling then
Arse: between 6am and midnight every day
Me: every day?
Me: Okay so we’ll send a letter
Arse: no I want call
[I can see this guy’s basic current account is currently receiving unemployment benefits and therefore presumably isn’t also working a £60 x 18 hour x 365 days = ~£400k/annum job]
Me: I’ll certainly see what they can do sir
Complaints team: immediately refute complaint, no callback, send final response (which is a letter)