I’ve been working at a call centre for unemployment insurance since mid 2018. As you can imagine 95% of our calls are extremely angry or really sad people. I took the month of February off because I’m feeling extremely burnt out. I’m anxious and depressed and I seriously blame all that on this job. I went back this week and the very first call I answered caused me to have a panic attack even though the caller was very nice and it was an easy call. I had to leave after that and I’ve been off again for the rest of this week.
What should I do?? I’m desperately trying to find a new job that pays the same or better or even a little less at this point. I feel stuck because there’s not a lot of jobs where I am and I’m lucky to have a well paying job with benefits. I need advice on how to deal with the stress so I can stop crying all the time.
Edit: I started anti depressants in October and started therapy in December.