Hooo boy. My last call of the night was a greeeeat one.
I work for a company that deals with memberships with monthly payment plans. This lady calls in at five minutes to 8 (we close at 8) and starts the call by yelling at me about how frustrated she is with our ‘shit-ass company.’ Great. After a few straight minutes of getting yelled at, I finally learned what the problem was. Her banking app wasn’t showing the withdrawal for her membership. She had spoken with the bank, who apparently said it was out fault, so when I finally got a word in, I asked for her membership number so that I could look at the account. I confirm her banking info with her and tell her that we did, in fact, withdraw the money and that her membership was active. Thanks for the deflection, Bank of Anonymous. Now I know why they didn’t want to deal with her. Aaaaaand she was off again, screaming about how we tried to take money from her old bank account. I told her that we don’t even have that account information on file, so there’s no way. She insists that I check where the money was taken from (yet again,) and (again) tell her the current banking info that I have on my screen, but I can’t see the transaction itself, because that’s not my job and I don’t have access. More screaming about how my lack of system access makes me ‘incompetent.’ I said I could leave a note on the file for a manager to call her back tomorrow, but she screams at me that she wants one now. I said ‘Ma’am, there is nobody else to talk to right now, we close at 8 and it is now 8:32 (yes, almost 40 mins of screaming by now.) Realizing that she’s not going to get any further with the issue she called in for, she starts going off on me about our branch stores being closed, and how ‘ridiculous and *effing (r-slur)ed people are being because of a stupid flu. Clearly we don’t give a shit about our members because we’re refusing to help them.’ Yeah, that’s why I’m on the phone dealing with this shit, right? After a few more slurs and me telling her off for said slurs, she finally hung up. I feel like sending a mass email to all of the managers, apologizing to whoever has to deal with her tomorrow.
Tl;Dr: Woman calls in to scream about what ended up being an issue with her banking app, but still thinks it’s my company’s fault. After not getting the solution she wanted, went on a slur-filled tirade about how we’re useless and hate our customers for closing our stores until the virus calms down.
submitted by /u/lunathewitch11
[link] [comments]
