Doesn’t mean that your continued rude behavior isn’t super inappropriate. 😡😡😡
I just got off a call (a few minutes ago) after being on the line for 27 minutes repeating the same thing over and over to people who didn’t seem to have the capacity to hold two different thoughts in their brain without getting confused.
They a simple billing issue, happens all the time when people move into a new place and give the wrong address for their utility service. It will auto-close the previous account (which issues a final bill and notice) and usually the customer calls in and asks why they got it and our new service department fixes it for them.
These people decided that because of a computer error, that someone must have come out and crossed all their wiring, stolen their electricity, and that they would be double billed for it. The meters and the billing system are at least a few big steps removed from each other for exactly that reason, we can catch the errors and fix them easily.
I won’t go into the details cuz I’m currently pretending to poop to give myself a break but it ended with me finally transferring her away while she vowed that the next agent she spoke to would be sending a tech out to her and she wouldn’t wait like I suggested. I almost feel bad for her since the other department isn’t able to schedule techs for anything and she’ll just have to get transferred back to our incredibly busy queue to wait an hour or more for help with a non-existent problem.