I may be downvoted to hell for this, but I’m an executive at a company (I prefer not to share the name/industry) and 75% of my employees work in a call center. For some context, almost 20 years ago I started in a call center so I understand the issues everyone deals with.
I ran into this sub and see true horror stories. I want to make sure my folks don’t ever deal with the things you all mention.
So, what can I do to make my people’s job easier/better/more bearable?
Some additional info:
I work in a regulated industry.
My people take breaks wherever they feel it’s needed. I don’t schedule them.
My current company has a career path, but I need suggestions on motivating people who don’t want to move up.
We do recognition, but this is where I need the most help. I understand some people are motivated by accolades and others hate it. We give spot bonuses but I also know some aren’t motivated by money alone.
Any suggestions are welcome. Thanks, all.
Edit: not sure if this matters (which is why I’m here; to get your opinions) but each of my employees has full medical benefits (90% employer paid). The reason I say I’m not sure if it matters is that I’m more interested in helping the day-to-day experience for my employees.
submitted by /u/stalebird
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