YOU HAVE NO COMPASSION!

Telephone debt collector checking in!

Last post was from my job from a commercial debt collection job with a water company. This one is from a personal finance collection position.

I handle some of the hardship cases when a customer calls in. If someone drops the H word, it escalates to myself or one other colleague.

Me: good afternoon, you’re speaking with Deathtocrispix, how can I help you today?

Customer: yes I need an extension on my loan as I’m in hardship at the moment

M: no problem Customer, so that I can understand your situation a little further, may I ask what has changed within the past month since your last payment as I will advise you that you’re currently in arrears.

C: well I wasn’t able to use (item loan was intended for) because I have been overseas because my mother died 9 weeks ago and I had to out money towards spending time overseas. I would like 2 months without payments.

M: Oh okay, unfortunately we only provide payment holds on each payment plan once and I can see we held your payments in March so I’m unable to hold your payments for two months at this stage s-

C: yeah but I haven’t been able to use (item) so I should not have to make the payment right now.

M: please be aware that we are a financier so we have no connection to (item), we have paid for it on your behalf and we do require reimbursement. The best I can do is hold this payment for two weeks and we can start your payment then. But please do keep in contact so we can keep you from falling too far behind and putting further stress on yourself.

(A few minutes of reconfirming payment dates and balances etc. )

M: is there anything else I can help you with today?

C: yes I would like to let you know that YOU HAVE NO COMPASSION!

M: I’m sorry, is there something I’ve done wrong?

C: I TOLD YOU MY MOTHER DIED, YOU ARE SUPPOSE TO SAY IM SORRY FOR YOUR LOSS! GOODBYE

• Call terminated by customer *

M: * my face *

I’ve got a bachelor’s in psychology and provided therapy to children with disabilities but I’m not paid enough to care enough about every tiny detail and discuss every issue a customer discloses to me…PAY YA DAMN LOAN!

If I had a dollar for every person with a sick child, dead relative, lost job, I could pay everyone’s loans off….if I wanted. Spoiler: I don’t.