This customer I had today and it made me so angry. I work at a large retail chain on chat. This Entitled Douche Bag we will call him EDB He thought the vendor who was shipping his item wasn’t affected by the hurricane so his item he ordered was delayed. The said vendor was in GA so definitely it was.
ME:
Hello, My name is ME! Hope your day is going well! Thank you for choosing Retail Store ! Please allow me 2-3 minutes to read over how I can help you today! Thank you in advance for your patience! 🙂
EDB:
Order #:
ME:
Oh no! I am very sorry to hear that EDB! Let’s take a look!
ME:
Thank you!
ME:
Can you verify the Name and FULL billing address on that order for me?
EDB:
Verification
ME:
Thank you!
ME:
Since it is shipping to the store sadly we don’t have a way to speed up the process. The vendor is caught in the hurricane so they have had some issues getting products out.
EDB:
can they send another product next day? Now that the hurricane is over? Hurricane wasn’t around on August 29th when I ordered the prodcuct
ME:
Yes but between processing times and when it hit things got delayed a bit. However I see the same thing that they are trying to ship it now that things have calmed down.
ME:
So they did ship it the fastest they could.
EDB:
so a week shipping is fastest?
ME:
To the store yes. Ship to home would be a tad bit faster if you were to reorder it as that would be Sept 12th
ME:
But still a week
EDB:
Could we change it to home next day? This is rediculous
ME:
If I had that option I totally would Jamie! However those are the options available and that is the fastest you can get it.
EDB:
ME, please pass me on to your manager
ME:
For what reason just so I can inform them?
EDB:
Item not delivered when promised. Shipping 2-3 days not delivered. Hurricane excuse added 2 weeks to delivery to local HD Store. Not sure what you are getting at?
ME:
I’d be more than happy to get them for you. I do just want to let you know that with storms and such may affect shipping times that is why we let you know a date but it is entirely estimated.
EDB:
by 2 weeks?
ME:
If the roads are damaged enough it can certainly affect it by that much Jamie
EDB
ahg! I’ll give the roads excuse to corporate
EDB:
Thank you. I’ve copied the chat and will be working up the chain. Where is your manager?
ME:
I am sorry you feel that way. We do hope you will keep us in mind for orders. To file a formal complaint you may contact (Gave contact information for our complaints department)
EDB:
Really?
ME:
I am still trying to get one for you if you wanted to still speak with them. Just to inform you they are going to tell you the exact same thing.
EDB:
So they can’t ship a belt because the roads are down?
ME:
Since hurricanes tend to cause alot of damage that definitely affects the shipping times to get in and out of those areas.
ME:
My immediate manager had to step into a meeting but I am trying my resolutions team to speak with you Jamie. I am not sure how busy they are.
(My manager informed me the moment I was about to transfer that he indeed was going into a meeting)
EDB:
ok
EDB:
I don’t think this vendor was impacted by the hurricane
(Ends Chat)
