On mobile! My workplace does prepaid cards for other companies, like for a long service award for employees (instead of money in their paycheck or gift vouchers). These cards are valid until the expiry, and we can’t extend it (technically).
I had this guy call in wanting a replacement for a card as it was due to run out in a few weeks, and he had a huge balance still left on there.
Me: I’m sorry, we can’t reissue cards because they are near expiry. I am only able to reissue if the card has been lost, stolen or damaged.
Customer: that’s such a shame, I don’t think i’ll be able to use it all in a couple of weeks!
Me: I’m sorry, we can’t reissue unless its been lost, stolen or DAMAGED.
Customer: yes. Thats okay. I guess what I don’t use, I’ll lose?
Me: Sir, you’ve had this card for two years. Are you sure its not damaged?
Customer: No, its in really good condition!
Me: Sir, if your card is damaged, I can reissue it for you. Is your card damaged?
Customer: … Right! Yes! Yes it is!
Customer: Please don’t tell anyone I was that stupid.
(I did tell him I couldn’t promise that I would)