So, I don’t work a call center currently (used to, I know your struggle!) but from time to time my job requires I make a cold call or two. I work for a health insurance company, and we’ll often make calls when members become disenrolled, and while sometimes you’ll get lucky and reach a member you personally signed up or have worked with before, the majority of the time it’s completely random.
This just happened:
Me: Hi I’m calling to reach Angel G.
Random women: yes?
Me: is this angel?
Random women: yes this is
Me: looks at computer and confirms angel is a man
Me: I’m trying to reach the parent or guardian of Sara G
Random woman: oh you have the wrong number
Me: so you’re not Angel?
Random woman: no, I’m not.
Sigh. And this ladies and gentlemen is why HIPAA exists.