I just got called stupid, incompetent and a slow reader by a member. I told her she needed to stop being rude and she got all offended and continued to be rude and demanded an apology. Which I didn’t give her.
Literally came in screaming and expected me to know what the hell she was talking about. Then got mad when I had to read the notes.
She’s like 84 and thinks it’s okay to talk to people like that. I was not going to apologize in any way shape or form and I made sure I didn’t. Even at one point she said I’m still waiting for an apology. And I didn’t say a word. Just silence.
I was a second away from hanging up as we were recently told that if we give a member a warning and they continue to be abusive we can hang up. I should have just done that. Missed opportunity I guess.
submitted by /u/LoverofCatsandTSwift