I have a story I have told for years from my first job at a call center (Directory assistance and Operator services) and lo and behold, an entire sub rerddit just for me to share with lol.
So considering the crowd that probably frequents this kind of sub some of this info is going to feel redundant, but in case I happen to be your intro to call center etiquette just know that EVERYTHING was recorded all the time and we had a very strict list of things we could say to customers. Now onto the story. Bear in mind this was…. 8 years ago? 7? So it may not be quite verbatim.
Me: Thank you for using (insert whatever company their phone service was through), what city and state please? (to look up the number)
Customer: ….Hi… I think I need some help.
Me: Sure ma’am, what city and state?
Customer: (insert city and state)
Me: okay and what number are you looking for?
C: Well I’m not sure… I keep hearing noises from my neighbors house when I know they aren’t home.
Me: Ma’am do you need the number for the police station?
C: No, no, Nobody is in there I just keep hearing noises.
Me: Okay well ma’am I’m afraid I can’t do anything but give out numbers and I can’t make a recommendation based on that info.
C: But there’s something strange going on!
Me: I’m sorry Ma’am I can only look up numbers.
C: Well who’m I gonna call!?
In my head “There’s something strange, in your neighborhood? Who you gonna call?….. DONT SAY IT DONT SAY IT DONT SAY IT!”
I wanted it. I wanted it so bad. I wanted to yell GHOSTBUSTERS! hang up and just start dancing to the duh nuh nuh nuh nuh nuh nuh duh nuh nuh nuh nuh nuh nuh. It would have been worth the job…
Me: I’m sorry ma’am I can’t help with that.
And that children is the story of my life’s one and only regret.