I’m a chat CSR for a retail company and I handle two chats at a time. Occasionally, I get an impatient douchecanoe who thinks that being an impatient douchecanoe is the best way to go about getting help. Occasionally, I can help them fall in line with a little over politeness. This was one of those occasions. Enjoy. PS. the time stamps don’t show seconds like they do in real time. I can tell you he gave me less than 45 seconds to respond to his question. I’m fast but damn, I’m not telepathic.
info [Automated], 17 Jun. 2019, 2:31pm
Please wait for an associate to respond. Your place in queue is 1.
info [Automated], 17 Jun. 2019, 2:31pm
Thank you for contacting (my company). My name is Cutedorkycoco. How may I help you today?
Cutedorkycoco, 17 Jun. 2019, 2:32pm
Hello there, Customer. I hope you are having a fantastic start to your week. 🙂 Thank you for chatting in with (my company). How can I assist you with your project today?
Customer, 17 Jun. 2019, 2:32pm
I want to know why the shipping address I entered (my work) is not available for shipping.
Customer, 17 Jun. 2019, 2:33pm
Cutedorkycoco, are you still there?
Cutedorkycoco, 17 Jun. 2019, 2:33pm
It sounds like the item may be restricted from shipping to your state, Customer.
Cutedorkycoco, 17 Jun. 2019, 2:33pm
Of course I am, Customer. Just took me a moment to type. Thank you for your patience.
Cutedorkycoco, 17 Jun. 2019, 2:34pm
I would be happy to check to see what is going on with that item.
Cutedorkycoco, 17 Jun. 2019, 2:34pm
It looks like you live in California. Is that correct?
Customer, 17 Jun. 2019, 2:34pm
OK. I will shop elsewhere. Thank you for your help.
Cutedorkycoco, 17 Jun. 2019, 2:34pm
My pleasure.
Customer, 17 Jun. 2019, 2:34pm
yes. California
Cutedorkycoco, 17 Jun. 2019, 2:34pm
Okay would you like me to assist you with this item?
Customer, 17 Jun. 2019, 2:35pm
Can you?
Cutedorkycoco, 17 Jun. 2019, 2:35pm
I can if you would like me to. How we proceed is up to you. 🙂
Cutedorkycoco, 17 Jun. 2019, 2:36pm
It looks like you are wanting to purchase (a specific BR30 LED bulb) Is that correct?
Customer, 17 Jun. 2019, 2:36pm
I want to purchase these light bulbs and have them shipped to my office if that is possible.
Cutedorkycoco, 17 Jun. 2019, 2:37pm
It is not. These particular bulbs are restricted from shipping to California. Most likely due to EPA regulations within your state. What I can do for you is help you locate the version of these bulbs that can ship to your state. In fact, we have a filter for bulbs that will list the ones available for California.
Cutedorkycoco, 17 Jun. 2019, 2:37pm
I can help you find those options. Would you like to proceed?
Customer, 17 Jun. 2019, 2:37pm
Yes please
Cutedorkycoco, 17 Jun. 2019, 2:38pm
My pleasure! 🙂 May I have your zip code please?
Customer, 17 Jun. 2019, 2:38pm
(California zip code)
Cutedorkycoco, 17 Jun. 2019, 2:39pm
Thank you so much for that zip code, Customer. I really appreciate it. I’m finding options for you now. Please allow me 3-5 minutes. 🙂
Customer, 17 Jun. 2019, 2:39pm
OK
Cutedorkycoco, 17 Jun. 2019, 2:42pm
Thank you so much for your patience. Again, I really appreciate it. Please click here to take a look at all of the BR30 LED bulbs available for your state: l[ink]
Customer, 17 Jun. 2019, 2:44pm
OK. I will check them out. Thanks for your help and have a great day.
Cutedorkycoco, 17 Jun. 2019, 2:45pm
Thank you for allowing me the opportunity to assist you, Customer. It was my pleasure. 🙂
Cutedorkycoco, 17 Jun. 2019, 2:45pm
Thank you for reaching out today. Please click the ‘X’ in our chat window to close our chat and complete our quick survey. Enjoy the rest of your day.
submitted by /u/cutedorkycoco
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