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I’ll Help If You Let Me

I’m a chat CSR for a retail company and I handle two chats at a time. Occasionally, I get an impatient douchecanoe who thinks that being an impatient douchecanoe is the best way to go about getting help. Occasionally, I can help them fall in line with a little over politeness. This was one of those occasions. Enjoy. PS. the time stamps don’t show seconds like they do in real time. I can tell you he gave me less than 45 seconds to respond to his question. I’m fast but damn, I’m not telepathic.

info [Automated], 17 Jun. 2019, 2:31pm

Please wait for an associate to respond. Your place in queue is 1.

info [Automated], 17 Jun. 2019, 2:31pm

Thank you for contacting (my company). My name is Cutedorkycoco. How may I help you today?

Cutedorkycoco, 17 Jun. 2019, 2:32pm

Hello there, Customer. I hope you are having a fantastic start to your week. 🙂 Thank you for chatting in with (my company). How can I assist you with your project today?

Customer, 17 Jun. 2019, 2:32pm

I want to know why the shipping address I entered (my work) is not available for shipping.

Customer, 17 Jun. 2019, 2:33pm

Cutedorkycoco, are you still there?

Cutedorkycoco, 17 Jun. 2019, 2:33pm

It sounds like the item may be restricted from shipping to your state, Customer.

Cutedorkycoco, 17 Jun. 2019, 2:33pm

Of course I am, Customer. Just took me a moment to type. Thank you for your patience.

Cutedorkycoco, 17 Jun. 2019, 2:34pm

I would be happy to check to see what is going on with that item.

Cutedorkycoco, 17 Jun. 2019, 2:34pm

It looks like you live in California. Is that correct?

Customer, 17 Jun. 2019, 2:34pm

OK. I will shop elsewhere. Thank you for your help.

Cutedorkycoco, 17 Jun. 2019, 2:34pm

My pleasure.

Customer, 17 Jun. 2019, 2:34pm

yes. California

Cutedorkycoco, 17 Jun. 2019, 2:34pm

Okay would you like me to assist you with this item?

Customer, 17 Jun. 2019, 2:35pm

Can you?

Cutedorkycoco, 17 Jun. 2019, 2:35pm

I can if you would like me to. How we proceed is up to you. 🙂

Cutedorkycoco, 17 Jun. 2019, 2:36pm

It looks like you are wanting to purchase (a specific BR30 LED bulb) Is that correct?

Customer, 17 Jun. 2019, 2:36pm

I want to purchase these light bulbs and have them shipped to my office if that is possible.

Cutedorkycoco, 17 Jun. 2019, 2:37pm

It is not. These particular bulbs are restricted from shipping to California. Most likely due to EPA regulations within your state. What I can do for you is help you locate the version of these bulbs that can ship to your state. In fact, we have a filter for bulbs that will list the ones available for California.

Cutedorkycoco, 17 Jun. 2019, 2:37pm

I can help you find those options. Would you like to proceed?

Customer, 17 Jun. 2019, 2:37pm

Yes please

Cutedorkycoco, 17 Jun. 2019, 2:38pm

My pleasure! 🙂 May I have your zip code please?

Customer, 17 Jun. 2019, 2:38pm

(California zip code)

Cutedorkycoco, 17 Jun. 2019, 2:39pm

Thank you so much for that zip code, Customer. I really appreciate it. I’m finding options for you now. Please allow me 3-5 minutes. 🙂

Customer, 17 Jun. 2019, 2:39pm

OK

Cutedorkycoco, 17 Jun. 2019, 2:42pm

Thank you so much for your patience. Again, I really appreciate it. Please click here to take a look at all of the BR30 LED bulbs available for your state: l[ink]

Customer, 17 Jun. 2019, 2:44pm

OK. I will check them out. Thanks for your help and have a great day.

Cutedorkycoco, 17 Jun. 2019, 2:45pm

Thank you for allowing me the opportunity to assist you, Customer. It was my pleasure. 🙂

Cutedorkycoco, 17 Jun. 2019, 2:45pm

Thank you for reaching out today. Please click the ‘X’ in our chat window to close our chat and complete our quick survey. Enjoy the rest of your day.

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