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Mr. "I won’t give you my information but expect you to help me with my account"

Got a call today and did my usual intro, providing my first name and asking for the caller’s first and last name. That’s where things went down hill…


Me:

*My intro and question of his first and last name here*

Him:

*indistinguishable mumbling then about 7 letters spelled very quickly without pronouncing them*

Him:

I normally don’t do that… I don’t give last name. And you know there’s a lot of fraud going on .

Me:

Alright sir, so you’re saying you don’t want to provide your last name?

Him:

I just gave it to you sir. I would think that you would give me yours. I can’t test you?

Me:

Right, I understand that–

Him (interruptions become more blatant now):

last name do you?

Me:

No, I don’t give out my last name–

Alright, well I need it so I can pull up your acc–

Him:

Well, why should I then, sir?

Me:

Well, because–

Him:

Why should I, sir?

Me:

Because you’re the memb-

Him:

Because why?

Me:

Because you’re the member and I’m trying to pull up your account and there are a lot of people with the same first name.

Him:

How about the last name?

Me:

Well, no. That’s the reason why I’m asking for the last name… because many people have the same FIRST name, so it’s a combination–

Him:

I can give you the first name all day long.

Me:

Exactly. Be–

Him:

*more inaudible spelling*

Me:

Exactly, because last names are–

Him:

Okay, from now on I won’t give you my last name.

Me:

Well, we would need to receive a last name for authentication, sir. I’m trying to explain that–

Him:

No sir, I’m not giving my last name. One more time sir I do not give my last name because of security. Just this year sir I’ve been compromised six times. That’s why I don’t give out any information. Six times sir. That’s exactly why you don’t. So don’t play games with me. I know why you don’t.

Me:

I’m not playing any games with you. I’m just letting you know that I would have to receive that name–

Him:

I’m just letting YOU know that I am not giving my last name.

Me:

Alright sir, so–

Him:

PERIOD! with me, you need to accept that… if you don’t, then close the door. I don’t do business with you. Close the door and I’m not doing business with you for right now, you got that? we don’t business with you?

Me:

Alright,–

Him:

do that, connect me over to , uh- not over to , over to Medicare and Medicare, we’ll talk with them — we’ll have a little chat with them too. If you wanna do that, we can do that as well sir.

Me:

Alright sir, so–

Him:

with people that want all of my information, my address, where I live, everything, my social security. You name it, they’ve got it! You think I appreciate that? How do you think other people get into my bank account sir? I just told you sir, if you’re not intelligent enough, why don’t you give me YOURS? the same reason.

Me:

Yes sir–

Him:

first names, but that’s it sir.

Me:

Alright sir, when you are ready–

Him:

speak to someone with authority. Thank you. I’m done talking to you!! I’m done talking to people that don’t understand much of anything. I tried to explain it to ya and it goes in one ear and out the other.

Me:

Alright, give me one moment to connect you to a supervisor sir.

Him:

Quit overtalking me sir >:[ !!! *beep*

The beep was because he was put on hold and a call was created on the second line to the supervisor and I explained the situation to her and she took the call over.

So this complete retard wanted me to assist him, would not provide the information needed to assist him, rudely interrupted me for over 3 minutes then asked to speak to a supervisor and when I tried to let him know I’m reaching out to a supervisor he interrupted me again then complained that I was “over-talking” him. He can fuck right off.

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I’ll Help If You Let Me

Strangest, yet the most worth while call I’ve had.