Me: “That’s not something you’re able to do through the app, you’ll need to go to the website.”
CM: “That’s where I ran into trouble with the person yesterday! They told me to go to the website, but they didn’t say what else I needed to do.”
Me: “Okay, well if you want to do it now, I can walk you through it. You go to [company website].”
CM: “Which one?”
Me: “Just [company website].”
CM: “When I type that into Google, it gives me a lot of options.”
Me: “Right, you don’t need to type it into Google, you can just go directly to that website.”
CM: “How do I do that?”
Me: “So instead of going to Google and doing a search, you type in [company website] as the website that you want to go to.”
CM: “Alright, so I’m going to my email…”
Me: “…”
CM: “It says ‘no results found’.”
Me: “… So it wouldn’t be in your email. How do you normally access websites?”
CM: “I use Google.”
Me: “Are you using a computer or a mobile device?”
CM: “I’m using an iPhone. I don’t have a computer.”
Me: “Does your iPhone have Safari or anything like that on it?”
CM: “I don’t even know what that is.”
Me: “That’s the program that it uses to open websites.”
CM: “I don’t think I have that on here.” asks equally clueless wife “Even my wife doesn’t know how to find that. I never use anything like that.”
Me: “Okay, so just go back to Google and search for [company website].”
CM: “It gives me all these different options!”
Me: “What are the first few?”
CM: “[Section A of company website], [Section B of company website], [Section B of company website]…”
Me: “Try that one.”
CM: “Okay. Now there’s all this stuff on the screen. It says [tab], [tab], [tab], log in…”
Me: “Yeah, so you want to log in, with the same user name and password that you use on the app.”
CM: “Where do I find that?”
And then I guess he tried to get back to the app, and accidentally hung up.
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