Oh yeah, you read that right. That’s what a customer called about, complaining to me. Conversation what about as followed:
Me: Thank you for calling CELL PHONE TECH SUPPORT (I didnt tell this, just trying to emphasize the stupidity of this customer) how may I help.
C: hi I just need help with my modem.
Me: No problem. I’ll do what I can, but we focus on cell phones here. What’s going on?
C: Its giving me veins on my legs and giving me migraines.
Me: …. Wait what? (I really said this too) What do you mean its giving you veins?
C: Yeah veins. Before I bought this device, I couldnt see the veins in my legs. Now I can see the veins and I have headaches.
Me: …I mean there’s nothing i can do for that.
C: Well they told me to call you.
Me: who told you to call us?
C: The people who provide my internet.
Me: You’re ISP told you to contact your cell phone provider because you can see your veins in your legs after buying a modem?
C: Correct. (Shes super serious too)
Me: Theres nothing I can do about that.
C: What do you mean. (I hate that question)
Me: I mean I do tech support for cells phones. Modems is out of my scope of support. The most I can have you do is turn it off and turn it back on.
C: Oh good idea I’ll try that!! *click
Me: …. what the actual fuck just happened?!?!
I wish I could make that up. But I’m just not creative enough. This really happened. I want to know what goes through people’s minds like this.