So this screaming pile of shit called me today pissed the hell off about her services being cut off. I work for a cable company and so these calls are pretty common. But this woman… this woman was an absolute shit whole. A stands for me, and SB stands for stupid bitch.
A: thank you for calling company this is apples who do I have the pleasure of speaking with
SB: stupid bitch I want my services turned on now!
A: oh I’m sorry your services aren’t working let’s take a look in your account-
SB: screaming at the top of their lungs YOU DONT NEED TO LOOK UP ANYTHING IN MY ACCOUNT TURN MY SERVICES ON!
A: can I have your four digit access code
SB: You don’t need my access code!!!! Flip the switch to turn on my services!!!!
A: In order to trouble shoot and discuss account information I need your access code.
SB: I don’t have it any other fucking stupid questions you want to ask?!
A: -asks security question-
SB: I don’t fucking know it! Turn my services back on! finally gives me her access pin 1234!! Turn it on now!!
A: checking their account oh I see you-
Sb decides to interrupt me screaming
SB: I KNOW I’m passed due! The lady in the store said they would keep my services on if I paid 90 dollars! I will pay the rest Wednesday!! Turn my services on!!!!
A: I do see you made a payment on date however you still owe 90 dollars and your services will not be turned back on until that is paid.
This is when shit goes fucking down hill, this lady erupts into a tirade or yelling and screaming. Keep in mind tho my company actually gives customers 45 days after they’re payment is due before soft disconnecting their services.
SB: THEY TOLD ME IN THE STORE THAT THEY WOULD TURN IT BACK ON IF I PAID THAT AMMOUNT!! FLIP A SWITCH AND TURN IT BACK ON NOW!
For like 15 minutes it’s a repeat back and forth, me telling her she owes a balance and then she screaming that they said they’d turn it on (no the hell they didn’t.)
SB: I’m gonna call a lawyer and I’m gonna she you for abusing the elderly (I rolled my eyes so hard I saw my own brain) and you’re not doing anything to help me GET ME A SUPERVISOR
A: due to high call volume a supervisor will not be able to come to the phone. I can submit an escalation to for one to call you back within 24 hours.
SB: NO ILL WAIT!
A: again one will not come to the phone because of high call volumes. I can submit the escalation
SB: SOMEBODY WILL SPEAK WITH ME NOW
Again another 15 minutes of going back and forth, me getting even more firm each time she repeated the same damn thing.
SB: well you’re lying! There is a button for you to press to get my services back on!! You just don’t want to! (Can’t fault you there I deff don’t want to help you)
A: there is no button or switch to press. It’s an automatic system, when your balance is paid your services will be turned back on.
SB: this is the last bill you all will ever get from me! I want to disconnect!
A: okay let me transfer you.
TLDR: stupid bitch calls screaming about how her services needed to be turned on NOW, turned out she was past due, still owed money, and was refusing to pay.