Backstory, I work in soft collections, paranoid lady calls in and states she missed a call from us, wants to know why.
Me: I’d be happy to take a look, what is your phone number?
PM: My name is Paranoid Number and this is my phone number.
Me: I’m sorry, it doesn’t appear that number pulled up an account. Is there another number it could be?” PM: Number
An account pulls up, she is an authorized party but not the main account holder
Me: Can you verify the account holder’s name and the address on file?
PM: You need to tell me who you see on the account, I am not verifying anything with you until you tell me what is on the account.
Me: We can’t just give you information, we need to verify the account.
PM: How do I know you’re not a scammer, just tell me why you called!
Me: I understand you are concerned about your security but I literally cannot GIVE you information until I have the account verified.
PM: You can either tell me why you called or I can block this number and report it as a SCAM.
Me: That is ultimately your call ma’am but for security purposes, I need to verify an account before offering up your information.
You’d think as paranoid about her security she is, she would appreciate me trying to protect her information lol
submitted by /u/Throwawayxxx8