Higher level reps that want to refuse a transfer?

Just wanted to inquire about if you guys get that sometimes at your call center. I just had one and it’s a terrible look for the company but I was assertive and made it happen. How can one rationally think that an irate customer is going to be relieved when I come back on the line and tell them the supervisor will call you back in 24-48 hours? Absolutely unreal. Similar experiences?

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Company A equals Company B and C

You never forget some callers