I work in a Canadian telecommunications industry call center.
ME: Alright, so you just want to move your services is that right? CUSTOMER: Yes, and I’d like to look at getting cable service, and bundling for around 100$ a month. M: ok, I’ll be more than happy to look at a bundle for you, did you have tv with us previously? C: YES, AND I DON’T WANT YOU TO LOOK AT BUNDLES, I WANT YOU TO OFFER THE GOVERNMENT MANDATED PACKAGE OPTION THAT YOUR COMPANY DOESN’T LIKE TO OFFER TO CUSTOMER OR TALK ABOUT. M: sir, you sound a bit angry all of the sudden… Did something happen recently with our company to make you feel like this? C: MY MOOD IS NONE OF YOUR BUSINESS. M: well sir, if you are angry while talking to me it is my business… I am only trying to help you. C: I WANT TO SPEAK TO YOUR MANAGER! M: ok, I’ll get someone C: GET ME YOUR MANAGER NOW! YOU CAN TAKE YOUR SENSITIVITY AND GO FUCK YOURSELF! M: sir, if you are going to speak to me like that I will have to disconnect the call. C: GOOD! GO FUCK YOURSELF! click
The customer was a younger guy. Why do people feel ok with calling into a service provider and getting irrationally angry with a complete stranger for no reason? I don’t normally get calls like this, a d I’ve worked on the industry long enough to be able to handle it. But honestly what is wrong with people?