We worked together for a book distribution company. “Book” is in the name.
A guy calls in and is routed to my friend:
F: Thank you for calling ——, how can I help you today?
G: I don’t know where I am – help.
F: Uh . . . sir, if you’re having an emergency please call 911.
G: No, there’s no emergency.
F: I’m not sure of how I can help you sir.
G: Well, I’m lost. I asked around and someone said you could help.
F: (Pulls up Google Maps) Alright, I can try to help you. Where are you headed?
G: I don’t know.
F: Okay. Where are you right now?
G: I don’t know for sure.
F: Can you see any signs with road information?
G: No. I’m kind of in the desert. I’m not sure which state I’m in, either.
F: Sir, I’m really sorry but I don;’t know how I could help you with this.
G: (Sounding very sad) Oh. Alright. No problem. Thanks anyway. *hangs up*
My friend was convinced that it wasn’t a prank call. Weird – but this is the place for it.