I worked in call centers in customer support roles for a long time. Then I got out and went to sell appliances on a sales floor. It was weird, but turns out I’m good at it.
Company decided with my background I’d be perfect for the e-commerce team. Lo and behold, here I am again, back on the phones. But the pay is great so hey, I’ll deal with it.
The company I work for does not sell parts. We sell new products only, and if a customer buys something that comes missing a part or with a damaged part our rep can facilitate the replacement, but we can’t sell parts.
Doesn’t seem quite right to list the caller as a customer here but I’m not sure what else to call him. I could call him a moron, but I was being fairly obtuse so that wouldn’t be fair. I’ll just leave it as it is.
Me: Generic “thank you for calling” greeting…
Cust: Hi I need a refrigerator drawer.
Me: Ah. Do you need a part like a crisper drawer or an under-counter refrigerator drawer? Because one I can do one I can’t.
Cust: It’s just a refrigerator drawer.
Me: I… see… OK let’s try this, what model is it?
Cust: Aren’t they standard?
— Side note: Most under counter refrigerator drawers will be 24″ width and fit (you guessed it) under a counter, and those measurements are fairly standard —
Me: Depends what we’re talking about. A drawer refrigerator is going to be fairly standard, but a drawer that goes into a refrigerator is pretty proprietary.
Cust: This is dumb. I NEED A REFRIGERATOR … (exaggerated pause to make his point?) DRAWER!
Me: So you need a part? Do you know the brand and I can refer you to a compan-
Cust: I can’t believe thes-
Cust wife in background: IT’S A REFRIGERATOR DRAWER, WHAT’S SO HARD TO UNDERSTAND?!
Me: Figure out the brand and model, and call (company) for a part, they can help you out, I can’t get parts.
Cust: IT’S A REFRIGERATOR DRAWER!
Me: So an appliance you plug in?
Cust: NO!
Me: OK, so call (company name) because I can’t get parts.
Cust: REFRIGERATOR DRAWER!
Fin.
submitted by /u/Fenix159
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