Sorry if this has been a topic before (I’m quite new here!)
How do people here cope with working in a call centre when having an introverted personality? Is it more challenging doing outbound or incoming calls? Does anyone have any good coping techniques?
Until now I’ve just been faking it until I make it and now (nearly three years on) I’m finally starting to feel more natural on the phone. But I still freak out at times! Any tips?