So I work at a online shop as customer care. So we had a glitch in our system one day that made every item free for certain customers. We didn’t see there was a glitch until we got a call! “Hello I ordered from your website. It was 0€ and now you wanna charge me 4,50€ in delivery! Why!”
I mean how dumb can you be and call for a 4,50€ charge if you could have had all this stuff for just paying the delivery fee ? It’s good she called and we ended up canceling a bunch of orders, but what the hell?