So I work as a customer service rep for a catalog company. I’ll be M for Me and DL for Dumb Lady
M: Customer Service Department, this is M, how may I help you?
DL: Yes I’ve been having trouble logging into my online account for forever now! It gives me an error message so I’ve had to place my orders by phone!!!
M: Okay so what does the error message say?
DL: It says “Username or password combination is incorrect”
M:… So did you try resetting your password??
DL: No because I want my password to stay the same!
M: …If you want to be able to access your account you have to reset your password so you can actually log in and place an order..
DL: huffing and puffing Is that the only way?!
DL: hangs up
She did not even try to reset her password even after the messages she kept getting when she tried to log on. I just… ughhh.