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Having a bit of an existential crisis this morning.

How….why ? do we do this…I don’t know why I keep waking up every morning to be at a job where people blame me for there own stupidity/laziness. Why do I wake up every morning to go to a job where I am a number..not a human. I’m easily replaceable. Oh yeah…and if I’m a minute late there’s a “point” off. What does it even mean, why am I here? Help!

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It’s not the callers who make our job awful…

Anyone have experience with fraud/perpetrators calling in to your department? I’d love to hear your stories!