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"I don’t want random people connecting to my husband’s Facebook"

I do tech support for a retail website. We recently implemented a feature that allows a customer to choose to receive order updates via Facebook Messenger (no idea why anyone would want that). An anything customer was transferred to me because it connected to get husband’s account:

C: After I placed my order it connected it my husband’s Facebook account

M: It pulls the information in from the Facebook account that’s currently signed in on that browser.

C: This is MY iPad, my husband’s never even touched it!

M thinking: well, apparently he has

M: I’m not sure why that happened. I can reach out to our business partners who manage that feature to have them look into it.

C: How do I know it’s not showing other people my husband’s account? I don’t want random people connecting to my husband’s Facebook.

Me thinking: so you think our system is connecting to random Facebook accounts and it just happened to connect you to your husband’s?

Me: I understand your concern, but I can assure you with 100% certainty that that won’t happen. There’s no way for that to happen.

C: Okay, well, it’s not a big deal. I just don’t know why it connected to his account.

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What do you think?

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