This happened about 7 years ago when I was working in a banking call centre.
He will be AH I’ll be nick haha
Nick: ” Thanks for calling generic bank how can I help you?”
AH ” Hi I just wanna transfer some money to someone else as I don’t know how to use the app”
Nick: ” sure no problem do you have your 3 digit code to get into your account plus dob full name and address”
AH ” I don’t know the f***ing code”
Nick: ” No problem at all I’ll just have to ask you a few security questions just so I can access your account “
AH: ” fine whatever ask”
Ask him generic questions like his security word, where he opened the account, amounts in each, how many accounts he has and what types and a recent transaction
Gets them all wrong.
Nick: ” sorry I wasn’t able to confirm your identity I’ve had to put a block on your cards you’ll have to go into the branch with your birth certificate to get the block taken off your cards”
AH: ” do you know who the f**K I am???”
Nick: ” unfortunately I don’t that’s why I’ve put on a block on your card”
AH: ” I’ll smash you just wait I’ll come to your office ”
Nick ” ok mate I’m terminating the call bye”. AH: unintelligible screeching